Shipping policy

SHIPPING POLICY

Thank you for shopping at Noleux! Below you'll find everything you need to know about how and when your order will arrive.

1. Shipping destinations
We currently ship to all addresses within the United States, including APO/FPO/DPO addresses where available. We do not ship to P.O. boxes in some cases; if we are unable to deliver to your address, we will contact you.

2. Order processing time
All orders are processed within [1–3] business days (Monday to Friday, excluding U.S. holidays) after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. During high-volume periods (such as sales or holidays), processing may take slightly longer.

3. Shipping rates and delivery times
Shipping costs are calculated and displayed at checkout before you complete your purchase.

Standard Shipping: [$X.XX / FREE on orders over $XX] — estimated delivery in [7–12] business days after processing.

Delivery times are estimates provided by our carriers and are not guaranteed. They begin once your order has been processed and handed to the carrier, not from the date you place your order.

4. Order tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update. You can also contact us at zendrop090@gmail.com at any time for an update on your order.

5. Shipping delays
If we are unable to ship your order within the timeframe stated above, we will notify you by email and give you the option to agree to the new estimated date or cancel your order for a full refund.
Occasionally, deliveries may be delayed due to weather, carrier issues, customs inspections, high seasonal volume or other events outside our control. We appreciate your patience in these cases.

6. Multiple packages
Orders containing more than one item may ship in separate packages and arrive on different days. You will receive tracking information for each package.

7. Duties and taxes
Unless otherwise stated at checkout, all prices include any applicable import duties for deliveries within the United States. Sales tax, where applicable, is calculated and shown at checkout.

8. Incorrect addresses
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible at zendrop090@gmail.com. We can update the address only if the order has not yet shipped.
If a package is returned to us due to an incorrect address, we can reship it once the shipping cost has been covered by the customer.

9. Lost, stolen or damaged packages
If your tracking shows no movement for an extended period, shows "delivered" but you haven't received your package, or your order arrives damaged, please contact us within 30 days of the estimated delivery date at zendrop090@gmail.com. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund as described in our Refund Policy [LINK].
Before contacting us about a package marked as delivered, we recommend checking around your property, with neighbors and with your local post office.

10. Contact
For any questions about shipping, contact us at zendrop090@gmail.com. We aim to reply within 1–2 business days.

Noleux
[BUSINESS ADDRESS]
zendrop090@gmail.com