Refund policy
Return & Refund Policy
Seller information
[Business name] · [Address] · Email: zendrop090@gmail.com
1. All sales are final
Due to the nature of our products, we do not accept returns or exchanges for change of mind, wrong size or color ordered, or any other reason not covered in Section 2.
2. Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, we'll make it right. To qualify:
- Contact us at zendrop090@gmail.com within 30 days of delivery.
- Include your order number and clear photos or video of the item and its packaging.
- Do not throw away the item or packaging until your claim is resolved.
Once your claim is approved, we will send you a free replacement or a full refund, at your choice where available. In most cases you will not need to send the item back. If a return is required, we'll provide a prepaid return label. Items sent back without prior approval will not be accepted.
3. Lost or undelivered packages
If your tracking shows no movement for an extended period, or shows "delivered" but you haven't received your package, contact us within 30 days of the estimated delivery date and we'll investigate with the carrier.
4. Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
5. Non-refundable items
Gift cards and shipping fees are non-refundable, unless the item arrived damaged, defective, or incorrect.
6. Cancellations
You may cancel your order free of charge before it ships. Once an order has shipped, it can no longer be cancelled.
7. Contact
For any questions about this policy, contact us at zendrop090@gmail.com. We aim to reply within 1–2 business days.